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KitchenAid Coupons & Special Offers - 63% Discount

KitchenAid Coupon Codes are the best way to save at KitchenAid. brings latest and working KitchenAid Coupon Codes and discount promotions to help you save some money. Just click on Get CODE button on below offers to use KitchenAid Coupons when you check out at KitchenAid. You can also try the hot deals, just click 'get deal' and follow the link to the offer page. You can get great 63% savings by using our 50 KitchenAid promotions.

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2020-04-17 15:39:03

Cannot register warranty on their website.

Loses a star simply because the website is so awful. You are encouraged to register your warranty on the KitchenAid website with the lure of free goodies if you do. However, the warranty form - as noted by a previous reviewer - simply crashes out with an error at the end of the process. Bit of a waste of time and doesn't make a good impression. It appears this has been a problem for some time.

Tim Smith
2020-04-10 17:56:56

Customer service flaw

The mixer arrived in good condition except the height adjustment was way off. I researched solutions for this and found that there is an adjustment screw and there is a test you can do with a dime which allows you to adjust the bowl height if it needs to be adjusted a minimal amount however mine came from the factory so far out it could not be adjusted so I contacted customer service because I had read that they would walk you through the solutions to fix it and if it could not be fixed they would send you a new one and you would send the defective one back.Well, after speaking with Alex the customer service guy he instructed me to take a video of the dime test after each adjustment of the screw and attach it to an email he sent me. He was very courteous and I did just that. He also said call or use chat on their website to get back with customer service after sending and the agent would have access to the video and would view it and come up with a solution. I proceeded the next day to go into chat on their website and after finally connecting with an agent was told I would have to call to have the issue resolved.So Alex was wrong about that. I called customer service and explained my problem and was told there was no attached video so I immediately sent another email which they got. Then this barrage of questions started while she was viewing the video asking if I adjusted the screw and of course it was evident in the video that I had and she thought she saw the dime move at which time I told her it could have been a quarter and not moved so she put me on hold so someone else could take a look at the video and then came back and asked if I had tried other positions with the screw and I said I had tried several positions in the half turn that was all the screw would move and that I had had a mixer that was this same model for several years so I knew what I was talking about. She finally said they would send me a replacement and that I was to send the defective one back.This was clear cut from the beginning that I had a defective product but the agent had to insult my intelligence before admitting I had a defective mixer. I will most likely avoid Kitchenaid products in the future.User's recommendation:If you get a good one out of the box the first time great but if you have to contact customer service prepare to have your intelligence insulted.

4.1 / 490 Votes

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